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The D’Amaro Restoration: 7 Bold Moves the Next Disney CEO Must Make to Win Back Reluctant Fans

Sharp-dressed guest beams in front of a storybook castle at Disneyland, ready for a magical day of adventure and fun.
Credit: Disney

For decades, the “Disney Bubble” was a place where the stresses of the outside world vanished the moment you crossed under the train tracks at Main Street, U.S.A. But in recent years, a new sentiment has taken hold among the Disney faithful: reluctance. Rising costs, the removal of long-standing perks, and a perceived dip in ride reliability have left many lifelong fans wondering if the magic has been replaced by a spreadsheet.

Mickey Mouse and an executive share applause on stage with Disney fans, set against a vibrant Disney World backdrop.
Credit: Disney

As the industry looks toward the next era of leadership, all eyes are on Josh D’Amaro. The current Chairman of Disney Parks, Experiences, and Products is taking over the CEO mantle. Known for his “guest-first” charisma, D’Amaro doesn’t just need to manage a corporation; he needs to lead a cultural restoration. Here is the 7-step blueprint D’Amaro must follow to win back the “Reluctant Guest.”


1. Reinflate the Bubble: The Return of the Magical Express

The cancellation of Disney’s Magical Express was the ultimate “penny-wise, pound-foolish” move. By cutting transportation costs, Disney surrendered the guest experience to ride-sharing and rental cars. The “Disney Bubble” used to start at the airport; now, it starts at the parking toll plaza.

Disney's Magical Express
Credit: Florida Sun Adventures

D’Amaro’s first executive order should be the reinstatement of free airport shuttles. It is the ultimate gesture of hospitality that removes the friction of travel and immediately immerses families in the magic.

2. Standardize the “Key”: Free MagicBands for Resort Guests

Charging $35 or more for a MagicBand to a guest already paying premium resort prices feels transactional rather than magical. D’Amaro should return to the classic policy: every resort guest receives a complimentary, base-model MagicBand. It is a low-cost Disney item that provides high perceived value, serving as the “key to the kingdom” every guest deserves to have in hand.

3. The Maintenance Mandate: Ending the “B-Mode” Epidemic

In early 2026, social media was flooded with reports of “zombie” animatronics and mid-ride evacuations at headliners like Frozen Ever After. The high-tech future is stuttering.

Tiana animatronic for Tiana's Bayou Adventure
Credit: Disney

D’Amaro must prioritize infrastructure over innovation. Reluctant guests will not return if they feel the parks are “broken.” A Disney attraction should be a flawless piece of theater. We need to move past “B-Mode”—where characters are replaced by static figures—and back to a 100% show standard.

4. The “Imagination” Peace Offering

To prove to the hardcore fans that he respects Disney’s heritage, D’Amaro must fix the Journey Into Imagination pavilion at EPCOT. For 20 years, this ride has been a symbol of corporate neglect. A top-to-bottom reimagining—bringing back the Dreamfinder and utilizing modern trackless technology—would be the ultimate olive branch to the legacy fans who feel Disney has forgotten its creative soul.

Journey Into Imagination
Credit: Disney

5. A “Living History” Refresh for The Haunted Mansion

The Haunted Mansion is a sacred cow, but even the 999 Happy Haunts need a facelift. D’Amaro should oversee a “Legacy Refresh.” This doesn’t mean changing the iconic story, but rather updating the physical infrastructure—modernizing the 50-year-old lighting and ensuring the Pepper’s Ghost effects are as crisp as they were in 1971.

6. Price Correction: Restoring the Middle Class

The narrative that “Disney is only for the rich” is a branding disaster. D’Amaro needs to implement a Value-Based Pricing Tier. While peak holidays will always be expensive, there must be a “protected tier” of dates that are genuinely affordable for the average family. By lowering the “entry floor,” Disney ensures the next generation of fans isn’t raised in a rival’s park.

Mickey Mouse Money
Credit: Inside The Magic

7. Digital Detox: Simplifying the App

A Disney vacation shouldn’t feel like a data-entry job. The current Lightning Lane system requires too much screen time. D’Amaro should streamline the app to require fewer “taps” to book a ride, allowing guests to put their phones in their pockets and actually look at the park around them.


Conclusion: The Man to Bridge the Gap

Josh D’Amaro has a unique advantage: he is genuinely liked by the fans. He has the charisma to be Disney’s public face and the operational background to be its architect. By focusing on value, reliability, and heritage, he can turn the “Reluctant Guest” back into a “Lifelong Fan.”

A park ambassador in a sharp suit happily welcomes guests, pointing out must-see attractions on a vibrant map at Universal Studios.
Credit: Inside the Magic

The fix isn’t complicated; it just requires a shift in priorities. If you bring back the freebies, fix the broken animatronics, and respect the history, the magic will take care of itself.


Do you believe Josh D’Amaro can save the “Disney Bubble”? Which of these 7 moves is your top priority? Let us know in the comments below!

About Rick Lye

Rick is an avid Disney fan. He first went to Disney World in 1986 with his parents and has been hooked ever since. Rick is married to another Disney fan and is in the process of turning his two children into fans as well. When he is not creating new Disney adventures, he loves to watch the New York Yankees and hang out with his dog, Buster. In the fall, you will catch him cheering for his beloved NY Giants.

3 comments

  1. Reduce the cost of the annual pass for people out of state. It cost a lot of money for us to come there and then when we get there we’re punished by the way of paying more for an annual pass. We were annual passholders for over 25 years and we would come to the Disney at least two times a year two weeks at a time. That would be one month out of the year total. Now we come for only one week a year.

  2. I don’t know that D’Amaro can or will change anything for the better. He has had the chance with the Parks, experiences and merchandise all of these years in his current role, and hasn’t done anything but raise prices on EVERYTHING, EVERY SINGLE YEAR! It doesn’t seem like anyone cares about preserving the magic and Walt’s dreams and legacy; they’re all about greed and dollar signs!

  3. Tammy Carathers

    Agreed!! Magical Express was super convenient and hassle-free for guests. I would also like to add “PACKAGE DELIVERY TO RESORTS”!! I visit the parks with the intention of shopping! I love buying for my nieces and nephews and always buy up birthday & Christmas gifts regardless of the time of year I’m at WDW. It was nice not having to carry my packages with me and without it, I’ve had to adjust my shopping.

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