On Tuesday, December 7, many Guests at Walt Disney World reported that they were having issues accessing their My Disney Experience accounts. A warning on the My Disney Experience app stated:
Pardon the Inconvenience
Some of our digital experiences may be unavailable at this time. We’re actively working to resolve the issue. We apologize for any inconvenience.
There have been unconfirmed reports of Guests having a hard time accessing Disney Genie+. The same reports state that there are some restaurants and shops that are currently accepting only cash. Credit and debit card readers are down, and Disney Gift Cards also cannot be processed.
The same message was found on the Disney App, although there haven’t been as many reported problems.
The error seems to be because of an outage through Amazon Web Services. The outage is based primarily on the East Coast. It has affected more than just Disney properties; Netflix, Instacart, Kindle, and Venmo also reported problems. The outage was most likely not an attack of some type.
Amazon Web Services is working to resolve the issue. The 3:34 p.m. update from the company’s dashboard states:
We continue to experience increased API error rates for multiple AWS Services in the US-EAST-1 Region. The root cause of this issue is an impairment of several network devices. We continue to work toward mitigation, and are actively working on a number of different mitigation and resolution actions. While we have observed some early signs of recovery, we do not have an ETA for full recovery. For customers experiencing issues signing-in to the AWS Management Console in US-EAST-1, we recommend retrying using a separate Management Console endpoint (such as https://us-west-2.console.aws.amazon.com/). Additionally, if you are attempting to login using root login credentials you may be unable to do so, even via console endpoints not in US-EAST-1. If you are impacted by this, we recommend using IAM Users or Roles for authentication. We will continue to provide updates here as we have more information to share.
The outage has affected Disney+ and the other Disney-owned streaming services. It is expected to be resolved soon.
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