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A Major Outage Has Affected Walt Disney World, Disneyland, and Disney Streaming Services

On Tuesday, December 7, many Guests at Walt Disney World reported that they were having issues accessing their My Disney Experience accounts. A warning on the My Disney Experience app stated:

Pardon the Inconvenience

Some of our digital experiences may be unavailable at this time. We’re actively working to resolve the issue. We apologize for any inconvenience.

There have been unconfirmed reports of Guests having a hard time accessing Disney Genie+. The same reports state that there are some restaurants and shops that are currently accepting only cash. Credit and debit card readers are down, and Disney Gift Cards also cannot be processed.

The same message was found on the Disney App, although there haven’t been as many reported problems.

Credit: Disney

The error seems to be because of an outage through Amazon Web Services. The outage is based primarily on the East Coast. It has affected more than just Disney properties; Netflix, Instacart, Kindle, and Venmo also reported problems. The outage was most likely not an attack of some type.

Amazon Web Services is working to resolve the issue. The 3:34 p.m. update from the company’s dashboard states:

We continue to experience increased API error rates for multiple AWS Services in the US-EAST-1 Region. The root cause of this issue is an impairment of several network devices. We continue to work toward mitigation, and are actively working on a number of different mitigation and resolution actions. While we have observed some early signs of recovery, we do not have an ETA for full recovery. For customers experiencing issues signing-in to the AWS Management Console in US-EAST-1, we recommend retrying using a separate Management Console endpoint (such as https://us-west-2.console.aws.amazon.com/). Additionally, if you are attempting to login using root login credentials you may be unable to do so, even via console endpoints not in US-EAST-1. If you are impacted by this, we recommend using IAM Users or Roles for authentication. We will continue to provide updates here as we have more information to share.

The outage has affected Disney+ and the other Disney-owned streaming services. It is expected to be resolved soon.

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About Paula K

I grew up in Western Massachusetts. When I was nine my family went to Disneyland and I was hooked. I grew up, attended New England College in Henniker, NH and eventually moved to Virginia. I worked as a disc jockey, married and became a full time mom when our daughter was born. Fast forward several years. In 2010 we moved to Central Florida and my Disney obsession grew. I now work as a freelance writer and spend my spare time in the parks. Under the name Paula Brown I penned the novels Dream Wanderers and The Coffee Cruiser. I also am a co-author of Dining at Walt Disney World: The Definitive Guide. I'm obsessed with Star Wars, so this is a good time to live in Central Florida. I've been a vegetarian for well over a decade, a choice that my daughter eventually made as well. While my husband still hasn't joined us fully he has given up most meats except for seafood. I was relieved to find that vegetarian dining is not difficult at Walt Disney World.