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Airline Employee Goes ‘To Infinity & Beyond’ to Return Buzz Lightyear Toy

Buzz Lightyear fan beams in a themed hoodie, clutching a matching Buzz Lightyear toy; an airline crew member reunites the lost Buzz action figure with its young Space Ranger on the tarmac beside a nighttime aircraft, capturing the spirit of adventure straight out of Disney•Pixar’s Toy Story.

A sweet story is going viral, with a kind heart and Buzz Lightyear at the center of it! A little boy left behind his Buzz Lightyear toy, and a Southwest Airline employee decided he was determined to reunite the boy with his toy… with a little extra magic along the way. Check out the story and photos as shared by Southwest below.

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Buzz Lightyear waits heroically on the rain-slick tarmac under a starry night, with a Southwest plane in the background—looking ready for his next adventure after being accidentally left behind by a young Pixar fan, perhaps to be reunited by a friendly airline crew.

As shared via Southwest Airlines Facebook page: “Hagen and his family had landed at Dallas Love Field and were already driving off in a rental car when they realized Hagen’s special buddy was left behind on the plane. By the time they noticed, the plane was already well on the way to its next destination. Eventually, the aircraft made it to Little Rock, where it was scheduled to terminate for the night. That’s where Jason, a Ramp Agent at LIT, noticed Hagen’s left-behind buddy. Jason knew someone was missing their friend badly, so he began some investigating to discover who he belonged to. Soon, a name written on the bottom of the boot caught Jason’s eye: “Hagen.” With the help of Beth, his Coheart, Jason learned there was only one “Hagen” who had traveled on that aircraft that day. Instantly, Jason came up with a plan… A few days later, Hagen and his family received a special surprise in the mail. Not only was his buddy returned, but he arrived in a hand-decorated box, complete with a letter describing his mission at Southwest Airlines, and pictures to boot. “There’s definitely not enough good in this world, and for someone to take the time out of their day to do that for strangers means the world to us.” –Ashley, Hagen’s mom. #SouthwestHeart”

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A letter from Buzz Lightyear to Commander Hagen, recounting his exciting journey as a lost and found action figure straight out of Toy Story, complete with whimsical artwork of his space wings. The letter shares the adventure-filled tale of Buzz’s magical return home, highlighting the invaluable assistance he received from a compassionate airline cast member—just like stepping into your favorite Pixar story at Disney Parks.
A cardboard box adorned with Buzz Lightyear illustrations, “SPACE RANGER,” and Toy Story quotes in bold marker—channeling the playful spirit of Pixar Pier at Disneyland Resort. This lost and found creation could have easily come from a Cast Member eager to help a young guest’s favorite Space Ranger make his way back home—straight out of Andy’s Room and ready for another galactic adventure.
A series of nine photos featuring Buzz Lightyear, seemingly lost and now found by an airline crew, striking adventurous poses in front of model airplanes on a polished wooden table—bringing Toy Story magic to life for fans.
Buzz Lightyear fan grins ear to ear in his matching hoodie and action figure, surrounded by colorful blooms in the garden—celebrating a Toy Story-style happy ending after his favorite toy was heroically returned thanks to airline staff.

SO SWEET! Just look at that smile. Way to go Jason and Southwest for going the extra mile to reunite these two!

About Jamie Sylvester

I'm a Disney nerd! A kid at heart who loves the magic and memories of Walt Disney World. I follow all things Disney and enjoy the vacations, day trips, and weekend getaways, and geek out over the planning of such events. My goal is to experience as many Disney desserts and cocktails as possible! Married to another Disney nerd and blessed with a daughter and son, we thoroughly enjoy the magic at Disney and are here to help others experience the magic as well.