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Disney is Seeking a Hotel Services Director for the Star Wars: Galactic Starcruiser

Are you a fan of all things Star Wars? Do you have resort career experience? This may just be the position for you! That’s right, Disney is now seeking a Hotel Services Director for the incoming Star Wars: Galactic Starcruiser. This new resort/experience is highly anticipated as a one-of-a-kind experience for Star Wars fans at Walt Disney Word.

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Check out the Job Summary and Responsibilities below:

Job Summary: Disney is searching for a seasoned hotelier with senior leadership hospitality experience on land or at sea to serve as Hotel Services Director for our new Star Wars Galactic Starcruiser. As a Hotel Services Director you will lead and implement a unique immersive two-night experience aligned with our Star Wars franchise. A passion for bringing ideas to life, creativity, value a non-traditional work environment, and balance traditional hotel experience with immersive entertainment are all important traits you will need to have to be successful in this role. If selected, you will report to the Regional General Manager – Hotel Operations.

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Responsibilities:

  • Provide operational leadership for the end to end Star Wars: Galactic Starcruiser experience
  • Lead a unique immersive experience by using strategic support partnerships and integration to provide an exceptional level of service to our Guests
  • Develop high performance teams focused on achieving operational, financial, creative, and performance metrics
  • Communicate with Entertainment and Cast Members to keep the experience on schedule while directing social and technical aspects of the operation
  • Promote Guest and Cast satisfaction to include show quality, safety, efficiency and productivity
  • Focus on anticipating diverse needs of our global consumers and ability to translate these needs into highly relevant and meaningful Guest experiences
  • Provide inspiring leadership and direction for environment, conservation, safety and social responsibility programs
  • Improve customer service by performing metric validations, reviewing training program effectiveness and adjusting for operational nuance
  • Inspire our Cast to exceed Guest expectations every day
  • Focus and further develop overall Entertainment show quality standards with the operational areas to ensure ongoing show quality is maintained
  • Manage financial planning and budget tracking for areas of responsibility, working with Producers and Production Managers on assigned projects
  • Be the central filtering point for all creative input from project team members and other stakeholders
  • Collaborate with stakeholders on creative issues by providing detailed information related to the operational impact of creative directives
  • Oversee the quality of all offerings and ensure consistency of delivery regarding entertainment elements
  • Maintain confidentiality of sensitive information

Basic Qualifications:

  • Minimum of 10 years of progressive leadership experience in entertainment and hospitality in a resort or cruise environment
  • Business and strategic focus needed to achieve targeted results
  • Experience delivering operational excellence and leading businesses to high financial performance
  • Capability to recognize, retain and invest in the development of talent and satisfaction of the teams by inspiring, increasing engagement and promoting collaboration
  • Advanced skills using operational and logistics data to influence business decisions
  • Holistic perspective to understand client needs and develop creative ideas to meet business objectives
  • Capability to share communication across teams to ensure everyone understands updates, priorities and appropriate course of escalation
  • Commitment to diversity and building an inclusive work environment that supports workforce diversity and diverse perspectives
  • Creativity to find solutions in new ways and anticipate opportunities
  • Advance skills prioritizing and managing projects and deadlines amidst constant change
  • Availability to work any schedule, including evenings, weekends and holidays

Required Education: Bachelor’s degree in Hospitality, Entertainment or equivalent experience

For additional information and/or to apply for this position, visit DisneyCareers.com.

About Jamie Sylvester

I'm a Disney nerd! A kid at heart who loves the magic and memories of Walt Disney World. I follow all things Disney and enjoy the vacations, day trips, and weekend getaways, and geek out over the planning of such events. My goal is to experience as many Disney desserts and cocktails as possible! Married to another Disney nerd and blessed with a daughter and son, we thoroughly enjoy the magic at Disney and are here to help others experience the magic as well.