Photo Credit: Matthew Cooper (

How to Register for Disability Access Service

Are you planning your next vacation to Walt Disney World and need to know more about DAS which stands for Disability Access Service? Sometimes it can be confusing figuring out how it all works, so we want to break it down for you according to what they have on the Walt Disney World website.

Accommodating Guests with Disabilities

Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. As part of this commitment, Disability Access Service (DAS) is a program offered at Walt Disney World theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to disability.

Registration Process

There are 2 ways for eligible Guests to register for the DAS program—pre-arrival via live video chat or in person at Guest Relations during a park visit. Cast Members will work with Guests individually to discuss specific requests and offer assistance.Before you register, make sure to:

  • add your travel party to your Family & Friends list, so they can be included in DAS plans
  • link valid theme park admission for each member of your party
  • ensure that the Guest who is requesting to use DAS is present at the time of registration, either via live video chat or at one of the Guest Relations Main Entrance locations

Pre-Arrival via Live Video Chat

Eligible Guests now have the option to pre-register virtually with a Cast Member via live video chat between 2 to 30 days in advance of a park visit.

If DAS is provided, you (or a parent/guardian if under 18 years of age) will participate in the registration process, which requires having a photo taken.

DAS is valid for up to 60 days. After this time period, you’ll need to re-register.

Please note: at this time, live chat will be offered in English only.


On-Site at Guest Relations

If you prefer to register in person, you may stop by a Guest Relations Main Entrance location during a park visit.

Guest Relations Main Entrance Locations at Walt Disney World Resort:

If DAS is provided, you (or a parent/guardian) will participate in the registration process, which requires having a photo taken.

DAS is valid for up to 60 days. After this time period, you’ll need to re-register.

Credit: Disney Photo Snapper

Other Important Things to Note

  • Live chat is available from 7:00 AM – 11:00 PM Eastern Time.
  • The recording of this video chat is not permitted.
  • The Guest requesting DAS (or their parent/guardian) must be 18 years of age or older to register. The Guest requesting to use DAS must be present during the video call.
  • If you’ve not logged in to your Disney account, you’ll be prompted to log in. If you don’t have a Disney account, you’ll need to create one before continuing.
  • Video chat is screen reader-friendly for Guests with visual disabilities and available with text chat for Guests with hearing disabilities.
  • At this time, live chat is offered in English only.


For additional assistance, please call Disability Services at (407) 560-2547, or send an email to

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About Tricia Kennedy

Tricia lives in Orlando and loves having Walt Disney World pretty much in her backyard. She can be found at Disney several times a week. She will often stop by a park for an hour or two, but she also enjoys spending a whole day there with her friends. A lifelong Star Wars fan, Tricia especially enjoys Star Tours and has ridden over 200 times. Tricia's other favorite thing is Disney's BoardWalk, where she can often be found taking a walk or watching the nightly street performers. If Tricia is not at the parks she's out playing drums or with her dog Yoda.