When you step into the magical world of Disney, whether at Disneyland in sunny California or the ever-welcoming Walt Disney World in Florida, you’ll be greeted by the smiling faces of the heart and soul of Disney: the cast members.
These dedicated individuals are responsible for making the magic happen, working tirelessly to ensure every guest’s experience is filled with joy, wonder, and, of course, a sprinkle of pixie dust.
From ride operators to characters and custodians to food servers, Disney cast members embody the spirit of Disney, performing their roles with grace and professionalism, even when dealing with the less glamorous parts of their jobs.
While they make every effort to keep things running smoothly, there are some things that can make even the most patient cast member cringe. So, if you want to avoid ruffling any magical feathers, here’s a list of things you should never say to a Disney cast member.
1. Complaints About Pricing
Yes, we all know Disney is expensive. From park tickets to food and merchandise, it’s easy to feel the sting of high prices. But let’s face it, complaining to a Disney cast member about the cost of your Mickey-shaped pretzel or that pricey churro isn’t going to get you a discount. Cast members don’t set the prices, and they certainly can’t change them.
If you’re frustrated by the costs, try to remember that you’re paying for a world-class experience. And complaining won’t make that popcorn any cheaper.
Instead of venting to the cashier, focus on the magical moments you’re experiencing. After all, Disney is about creating memories—not haggling over prices.
2. Playing the Blame Game
Attractions break down. Weather happens. Parades get canceled. While these moments can be disappointing, it’s important to remember that cast members are not responsible for these unforeseen hiccups.
Telling a cast member that they’ve “ruined your vacation” because Pirates of the Caribbean is temporarily closed isn’t going to magically reopen the ride. In fact, they probably feel just as bad as you do about the situation.
Cast members work hard to ensure your visit is as magical as possible, but they don’t have control over everything. So when things don’t go as planned, try to keep the blame game in check and trust that Disney is doing its best to get everything back on track.
3. Begging for Special Favors
Everyone wants to feel special at Disney, but begging a cast member for special treatment is a no-go. Whether you’re hoping for a front-of-the-line pass, a table at a fully booked restaurant, or access to a sold-out event, cast members can’t bend the rules. Offering to bribe them with money or gifts won’t help either; it’s against Disney policy, and it puts cast members in a tough spot.
The best way to make the most of your visit is to plan ahead, be polite, and trust that the magic will unfold naturally.
4. How Much Do You Make?
Asking someone about their salary is generally considered impolite, and Disney cast members are no exception. While you might be curious about what it’s like to work at the Most Magical Place on Earth, probing questions about paychecks are inappropriate. Cast members are there to create magic, not to discuss their personal finances.
If you’re genuinely interested in working for Disney, there are plenty of resources online where you can learn about Disney careers—without putting a cast member on the spot.
5. Aren’t You Hot in That Costume?
It’s Florida. It’s California. It’s hot. Yes, cast members who wear full-character costumes or elaborate uniforms are well aware of the temperature, and they’re trained to handle it. Asking a cast member, especially a costumed character like Mickey or Goofy, if they’re hot, sweaty, or uncomfortable doesn’t add to the magic. In fact, it takes away from it.
Cast members who portray Disney characters are there to create an immersive experience. Questions like this break the illusion, especially for the little ones who believe they’re meeting the real Mickey Mouse.
6. Tell Me What You Don’t Like About Working Here
Disney cast members take pride in their roles and are typically enthusiastic about being part of the Disney experience. However, asking them what they don’t like about their jobs or pushing for insider gossip can make them uncomfortable. Even if a cast member has a bad day, they’re not going to vent to a guest.
Instead, focus on the positive and ask them about their favorite part of working at Disney it’s much more likely to lead to a magical conversation!
7. Assumptions About Education
Contrary to what some might assume, Disney cast members come from all walks of life, and many are highly educated. Some are pursuing higher education, while others have degrees and choose to work at Disney for the love of the magic. Making assumptions about their education level or asking questions that imply their job doesn’t require skill or intelligence is not only rude but also flat-out wrong.
Many cast members see their role as a stepping stone to larger careers within Disney or beyond. Show them respect and appreciation for their hard work.
8. Flirting or Asking for a Date
Just because a cast member is being friendly doesn’t mean they’re flirting. Disney cast members are trained to be professional and polite, and their job is to make your experience enjoyable, not to be hit on. Asking a cast member out on a date while they’re on the job is inappropriate and can make things awkward for everyone involved.
Enjoy the magic, but keep things professional and respectful. Cast members are there to create fun memories for you, not to find a date.
9. Culturally Insensitive Comments
Disney is a global company that celebrates diversity. Whether you’re at EPCOT’s World Showcase or interacting with cast members from various cultural backgrounds, it’s important to show respect.
Making culturally insensitive remarks, asking rude questions, or stereotyping people based on their appearance or accent is not only impolite but also completely against Disney’s values of inclusivity.
Be kind, be respectful, and remember that Disney is a place where everyone should feel welcome.
10. General Whining and Venting
While we all have moments of frustration, using a Disney cast member as your personal sounding board is unfair. They are there to ensure you have a magical experience, not to listen to complaints about long lines, crowded walkways, or the cost of a soda. Venting your frustrations to a cast member only makes their job harder and doesn’t solve your problem.
Instead, keep a positive attitude and focus on the amazing moments you’re experiencing. When something goes wrong, try to approach it with patience and understanding.