Union Battle Over New Custodial System at Walt Disney World Continues

Walt Disney World Sign
Credit - Disney Tips

We reported not long ago that Disney is testing out a new custodial system that would be used to track custodial workers via a mobile device.  It would allow them to get their assignments, respond to areas in need, etc.  The union for Walt Disney World’s custodial workers, Unite Here Local 362, instantly opposed this technology.  They feel that this new system would prevent cast members with seniority from selecting their assignments, which has been a current workflow process within the role.


The first step in formally opposing this was to bring it to the Vice President of Magic Kingdom, Dan Cockerell.  He disagreed with the complaint and does not believe there is a violation with the contract.  Unite Here Local 362 lost the first round, but plan to continue the pursuit of the complaint.  The next step is that a union leader, alongside a Disney executive will work together on the issue to try to come to an agreement that both side mutually accept.  If cannot be done, then an arbitrator will be involved.  We will keep you posted as we learn more about the developments of this issue.

About Christy Caby

I am a diehard Disney fanatic! I fell in love with all things Disney from an early age and that only increased once I first visited Walt Disney World! It led me to complete a yearlong Disney College Program working at merchandise locations within Disney’s Hollywood Studios (Disney-MGM Studios at that time) and I worked for Disney Parks & Resorts Technology in Project/Program Management. Now I get to write about Disney and help others plan their magical vacations! Disney holds a special place in the hearts of my entire family as my husband proposed there, we honeymooned there, took trips while pregnant with each of my boys and have visited with them many, many times from 8 weeks old through now. One of my favorite memories from each trip is always the look on my kids’ faces the first time they see the castle. I’d love to help you plan your magical vacation! Request a free quote at or look for me on Facebook at Have a magical day!