Despite Disney Park closures and uncertain times with the COVID-19 spread, Disney is keeping us updated with the latest Walt Disney World Resort Operations. The two latest updates include Annual Passholder payments and a special dining offer for eligible guests. See details below:
Walt Disney World has heard the overflow of complaints surrounding the inability to hold on making Annual Passholder payments with the park closures. As reported on the Walt Disney World website they have updated their Annual Pass operations as follows:
Annual Passes Update as shared by Disney:
This is a truly unprecedented time for all of us, and we want to thank you for your patience as we work through the many details related to the temporary closure of the theme parks. We recognize this may be a challenging time, so we wanted to share how we will assist our Annual Passholders.
If you are an Annual Passholder who has paid in full:
As previously announced, all active Walt Disney World Resort Annual Passes will be extended for the number of days the parks are closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks.
As an alternative, in lieu of an extension of their passes, Passholders who have paid in full may choose to receive a partial refund for the theme park closure period. Information will be provided soon on how to choose this option.
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If you are an Annual Passholder on the monthly payment plan:
Effective April 5, 2020, we will automatically stop and waive all upcoming monthly payments while the theme parks are closed. We will also retroactively refund payments made between March 14 through April 4, 2020. Payments will resume on the Passholder’s regularly scheduled payment dates once the parks reopen. Please note, pass expiration dates will not be extended and passes will expire upon their originally scheduled expiration dates.
As an alternative, Guests who are paying for Walt Disney World Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The pass will be extended the number of days the park is closed. The new expiration date will be reflected on the Annual Passholder’s account prior to the reopening of the theme parks. Information will be provided soon on how to choose this option.
Our Annual Passholders are some of our most loyal Guests, and we stand ready to help during this incredibly uncertain time. If you have any questions, please contact V.I.PASSHOLDER Support at (407) 939-7277. We do anticipate heavy call volume and appreciate your patience as we answer all inquiries.
The second update from Disney includes a Special Dining Offering for Rescheduling Guests as shared below by Disney:
A Special Offer for Eligible Guests Eligible
Guests can take advantage of a vacation package offer that includes accommodations at a select Disney Resort hotel, park admission and a Disney dining plan—valid for arrivals most nights June 1 through September 30, 2020 when you book through May 31, 2020.
This offer is valid only for Guests who previously booked a vacation package or room reservation to stay at a Disney Resort hotel at Walt Disney World Resort for travel dates March 16 to May 31, 2020. Offer not valid for reservations travelling these dates that were cancelled before March 1, 2020.
Call (407) 939-4251 today to learn more about this offer, check availability and book. Link to view more about this special offer here.