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Virtual Queues, Park Passes, Contactless Check-In & Mobile Ordering Likely To Remain Beyond COVID

Bob Chapek, Chief Executive Officer, The Walt Disney Company, participated in a virtual question-and-answer session at the J.P. Morgan Global Technology, Media and Communications Conference on Monday, May 24, 2021. While we previously shared details regarding park capacity, Chapek also discussed technological improvements and how they are here to stay.

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Credit: Disney

Chapek noted that while the parks were closed, Disney was able to make technological improvements by revisiting some of their legacy operations to see how they could be improved to help with yield and guest experience. Some of these changes are here to stay and are likely to impact “prospects well beyond COVID”, according to Chapek. Chapek discussed how Mobile Food ordering has skyrocketed and even something like contactless check-in at the resorts is beneficial. He discussed the unprecedent demands met with Star Wars: Rise of Resistance, and how virtual queues prevent people from spending too much time in lines and in queues. Disney really had to re-contemplate how they run business and introduced the new park reservations system at Disneyland, not unlike the one at Walt Disney World, to strategically manage attendance versus price.

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Are you happy to hear these changes are likely here to stay? To listen to the full podcast, visit The Walt Disney Company website.

About Mike/ Jamie

We are Disney nerds. Two kids at heart who love the magic and the memories of Walt Disney World! We follow all things Disney and have great experiences with Disney Vacation Club and RunDisney events in particular. We enjoy the vacations, day trips, weekend getaways and geek out over the planning of such events. From lodging to dining to Fastpasses we have a spreadsheet for every occasion. Mike’s frivolous Disney goal is to acquire a magic band of every style while Jamie’s goal is to experience as many Disney desserts as possible. Usually there isn’t a day that passes without some discussion of the master plan of our next trip to the happiest place on earth. Most people think we’re normal – until they travel to Disney with us. We have been married for 16 years and are blessed with a daughter and a son who have already learned the importance of planning ahead! As a family we thoroughly enjoy the magic and the memories at Walt Disney World and are here to help others experience the magic as well.