Walt Disney World Cast Member Let Go Over Air Freshener

Walt Disney World Sign
Credit - Disney Tips

Orlando news outlets are reporting that ex-Walt Disney World cast member, Nancy Copley was pushed out of her position after asking Disney to discontinue use of an air freshener in a bathroom that she regularly used.  The air freshener caused concerns for her as it triggered her asthma.  Copley requested that Disney remove or change the air freshener from a particular bathroom.  Disney responded to this request with a settlement rather than remove or change the air freshener.  They told her that the cost to remove the air freshener from the bathroom would be too great.  The tragic thing about this is that Copley has been with Disney for 19 years with only 1 year left until retirement with full Disney retirement benefits.  Per Disney, since the request was one of personal nature, they wouldn’t be required to comply.


The Americans Disabilities Act does cover chemical sensitivity, which seems to be issue encountered in this situation.  The Occupational Safety and Health Administration (OSHA), unfortunately, doesn’t have any standards related to indoor air quality, so technically this means that OSHA can’t require Disney to change the air freshener.

News outlets have requested a statement from Disney, but they haven’t provided one as of yet.  This isn’t overly surprising since Disney typically avoided press releases and media responses to situations that bring them negative publicity.

What do you all think about this situation?  Do you think Disney is right or wrong in their decision?

About Christy Caby

I am a diehard Disney fanatic! I fell in love with all things Disney from an early age and that only increased once I first visited Walt Disney World! It led me to complete a yearlong Disney College Program working at merchandise locations within Disney’s Hollywood Studios (Disney-MGM Studios at that time) and I worked for Disney Parks & Resorts Technology in Project/Program Management. Now I get to write about Disney and help others plan their magical vacations! Disney holds a special place in the hearts of my entire family as my husband proposed there, we honeymooned there, took trips while pregnant with each of my boys and have visited with them many, many times from 8 weeks old through now. One of my favorite memories from each trip is always the look on my kids’ faces the first time they see the castle. I’d love to help you plan your magical vacation! Request a free quote at or look for me on Facebook at Have a magical day!