Walt Disney World cast members are an important part of the Disney vacation experience. They add extra magic to your vacation and help ensure that you family is having the best time. Disney Parks Blog shared an amazing cast member story about Samantha Burns, an attractions hostess within Disney’s Animal Kingdom. She had a guest who was claustrophobic and helped the guests overcome their fears while at Na’vi River Journey within Pandora – The World of Avatar.
According to Disney Parks Blog, “the guest really wanted to experience Na’vi River Journey in Pandora – The World of Avatar with her young children, husband and friends, but felt anxious due to her history of claustrophobic episodes. She approached Samantha with a lot of questions about the attraction so she’d know what to expect. Samantha responded by asking the guest if she’d like her to ride with her through the attraction. She did, and according to the guest, Samantha held her hand throughout the experience, pointed out safety exits along the way, and also entertained the guest’s children as they moved through Pandora’s astounding bioluminescent rainforest.”
Samantha has been recognized for her amazing guest service with a special memento from Djuan Rivers, who is the Vice President for Disney’s Animal Kingdom and Joe Kalla, who is the General Manager of Park Operations at Disney’s Animal Kingdom.
What stories do you all have of amazing guest service that you have received while at Walt Disney World?
Photo and Source Credit: Disney Parks Blog
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