8 Disney Pro Tips For Cast Members At Walt Disney World

8. Don’t be afraid to ask questions

A Disney vacation can definitely be overwhelming, especially if you’re a first time visitor. Learning your way around the parks, what there is to do, what times the shows are, when things open, etc… it can be a lot to handle without some extra help. If you ever need advice with anything during your trip, do not hesitate to ask the nearest cast member. Even if he or she genuinely doesn’t know the answer to your question, they’ll be able to point you in the right direction to find the answer, or they’ll make some calls and find out for you.

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7. Feel free to chat with them

If you find yourself waiting around a gift shop while your friends or family are on a ride, or waiting on a bench near a restroom, and a cast member or to happen to be around, feel free to strike up a conversation. Any Disney cast member loves talking to guests and learning how their days are going, and they will definitely be up for chatting with you. This is especially great if you’re going on a solo trip, as you’ll always have someone to talk to even while you’re on vacation by yourself.

6. Let them know if they’re from your hometown

Cast members love meeting guests from their hometowns! Many Disney cast members moved away from their hometowns to work for the Disney company, and although they definitely do love their jobs, they miss home too and would love to hear about the latest news going on back there. If you happen to see someone whose nametag mentions your town, be sure to tell them you’re from there too. You’ll make their day and have some friendly conversation with a new friend.

5. Ask them how their college program is going

Some cast members are college students who are only going to be working in Walt Disney World for a semester or two. These students are often the most passionate about their roles with Disney simply because they know they should make the most of the experience as it will only last for a limited time. They can often be homesick, as this can sometimes be their first time living so far away from home. If you feel like spending some time chatting up a cast member, ask a college program intern (you’ll know they’re interns by their name tags) how their program is going, and what their favorite part of working for Disney is.

4. Don’t try to get them to ruin the show

One way to ruin the magic for guests around you, and to get on a cast member’s nerves is to try to get him or her to ruin some aspect of the show. Remember when visiting Walt Disney World that cast members work very hard to create magic for guests each and every day, and as part of their job they are simply not allowed to ruin the magic. If you ask them questions that you know they can’t answer because they would be ruining some aspect of the show, not only will they not be able to answer the questions, but they will be very uncomfortable as they repeatedly try to steer the conversation away from the inappropriate questions.

3. Recognize them for their hard work

When a cast member goes above and beyond and you want to make sure they get recognized for their hard work, be sure to get their name and hometown/college from their name tag, along with their work location, and let someone from Guest Relations know on your way out of the park. Disney takes guest comments very seriously, and whatever you say will most definitely make its way back to the cast member who helped you.

2. Remain calm in tense situations

When a cast member is helping you work through a problem, remember to not take your anger out on them. Chances are that whatever happened was not directly because of the cast member helping you, so it is best to remain calm, and continue to have manners when dealing with a difficult situation.

1. Have patience

This point kind of goes along with the previous one, however it does not necessarily need to be applied to some kind of crazy problem that requires you to remain calm when dealing with a cast member. This point might be something as simple as asking a merchandise cast member if there are any more shirts in a size M for example. On the walk to the backroom, the cast member could hypothetically be stopped by four guests, making it take some time before he or she is able to get back to you. Of course, the cast member is not going to outright ignore the other guests, they can at least be pointed in the right direction if they cannot help at that moment. Walt Disney World is a huge resort, so patience can really come in handy when speaking with cast members or waiting for help in certain situations.

About Brittany DiCologero

Brittany is a graduate of St. Anselm College, where she earned her bachelor of arts degree in History. She completed two Disney College Programs, one at Dinoland U.S.A., in Animal Kingdom, and one at Lights, Motors, Action! Extreme Stunt Show at Hollywood Studios. She is the author of “Brittany Earns Her Ears,” a memoir about her experiences on the college program, and she currently resides in Massachusetts.