Customer Experience Summit Coming to Walt Disney World

It has been officially announced that the Disney Institute will hold a customer experience summit at Walt Disney World in May.  This event is expected to be an amazing opportunity to gain in depth knowledge on how Disney excels in leadership, management, guest experience and more.  The event is slated to run from May 23rd through May 26th at the convention center at Disney’s Grand Floridian Resort & Spa.


The summit will include high-profile guest speakers to talk about their roles and what they do within the organization and how that impacts the guests experience.  Disney office guest speakers include:

  • George A. Kalogridis:  Current President for Walt Disney World Resort
  • Rachel Hutter:  Current Vice President of Worldwide Safety and Health for Walt Disney Parks and Resorts
  • Paul Richardson:  Senior Vice President of Human Resources for ESPN
  • Beth Scott:  Vice President of Food and Beverage Experience Planning & Integration for Walt Disney Parks and Resorts

There will be additional experiences offered at the summit which will give the attendees as first-hand look at different processes, technology and more to provide education and insight into what makes Disney so successful.  The various experiences include but aren’t limited to:

  • Exploring the tunnels at Magic Kingdom and meeting with cast members that work there to learn more about guest service.
  • Get a deeper look at unique services and offerings at Disney’s attractions at various locations.
  • Trip to Be Our Guest Restaurant to learn more about the dining system and impacts to the guest experience.
  • Trip to Disney’s Animal Kingdom to learn about the processes and systems used to preserve and enhance the guest experience.

Guests can register for the event at  The total fee for the conference will include all of the events, speakers and materials as well as meals during the event, but doesn’t include theme park admission or any accommodations during the summit.  It is only available for guests that are ages 18 and older.   The prices haven’t been released yet, but we will keep you posted as we learn more.


About Christy Caby

I am a diehard Disney fanatic! I fell in love with all things Disney from an early age and that only increased once I first visited Walt Disney World! It led me to complete a yearlong Disney College Program working at merchandise locations within Disney’s Hollywood Studios (Disney-MGM Studios at that time) and I worked for Disney Parks & Resorts Technology in Project/Program Management. Now I get to write about Disney and help others plan their magical vacations! Disney holds a special place in the hearts of my entire family as my husband proposed there, we honeymooned there, took trips while pregnant with each of my boys and have visited with them many, many times from 8 weeks old through now. One of my favorite memories from each trip is always the look on my kids’ faces the first time they see the castle. I’d love to help you plan your magical vacation! Request a free quote at or look for me on Facebook at Have a magical day!