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Disney World Makes Immediate Meet and Greet Change To Combat Recurring Issues at Park

jack-skellington looking at lights
Credit: Disney

An immediate change has been made at the Walt Disney World Resort following issues.

The Headless Horseman at Walt Disney World Resort

Credit: Disney

Disney Addresses Jack Skellington and Sally’s Wait Time Problem

Jack Skellington and Sally, the beloved duo from 1993’s The Nightmare Before Christmas, remain the toughest ticket at Mickey’s Not-So-Scary Halloween Party. Each night the party runs, guests routinely face waits of multiple hours or more to meet the pair, forcing many to choose between the meet-and-greet and other party exclusives like the Boo to You Parade or the Hocus Pocus Villain Spelltacular.

A Small Change With a Big Impact

According to Kenny the Pirate, cast members are now handing guests bins near the front of the line to hold personal belongings before meeting Jack and Sally, who have a newly reinvented look. Those bins are set aside on a nearby table, letting guests move through the meet-and-greet without stopping to set down bags, phones, or drinks once it’s their turn. It is a minor logistical tweak, but one that reportedly kept the line moving noticeably faster during a recent party night.

Jack Skellington and Sally in 'The Nightmare Before Christmas'

Credit: Disney

What the Wait Time Data Shows

A wait-time chart from Queue Times for Jack and Sally’s meet-and-greet on August 28, 2026, supports why this change matters. For most of the day, the line registers as closed, shown as a flat line near zero, since the meet-and-greet is exclusive to the after-hours, hard-ticket party. Once the party begins in the evening, reported wait times climb quickly, fluctuating between roughly 30 and 50 minutes before spiking to a reported 90 minutes at 9:05 p.m., likely reflecting the party’s peak crowd window. Even with the new bin system in place, demand for this meet-and-greet is clearly still intense.

It is not clear whether the bin system has been rolled out permanently or park-wide for other, more popular experiences, and guests should expect wait times to vary by party date and crowd level.

Jack and Sally characters in Disneyland during Halloween

Credit: Disney

What This Means for You

If meeting Jack Skellington and Sally is a priority, plan to queue early in the evening before wait times build up, and know that the new bin system may help the line move somewhat faster than in past seasons. Guests attending Mickey’s Not-So-Scary Halloween Party this year should still budget significant time for this meet-and-greet, even with the improved process.

What are your thoughts on this new meet and greet process at Mickey’s Not-So-Scary Halloween Party? Let us know in the comments down below!

About Thomas Hitchen

When he’s not thinking about the Magic Kingdom, Thomas is usually reading a book, becoming desperately obsessed with fictional characters, or baking something delicious (his favorite is chocolate cake -- to bake and to eat). He's a dreamer and grew up on Mulan saving the world, Jim Hawkins soaring through the stars, and Padmé Amidala fighting a Nexu. At the Parks, he loves to ride Everest, stroll down Main Street with an overstuffed pin lanyard around his neck, and eat as many Mickey-shaped ice creams as possible. His favorite character is Han Solo (yes, he did shoot first), and his favorite TV show is Buffy the Vampire Slayer except when it's One Tree Hill. He loves sandy beach walks, forest hikes, and foodie days out in the Big City. Thomas lives in England, UK, with his fiancée, baby, and their dog, a Border Collie called Luna.

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