Disney Neglects Disabled Guests’: Guests Fight Back After DAS Cuts

Space Mountain DAS
Credit: Disney

For years, guests who desperately needed Disney World’s Disability Access Service have complained about the rampant fraud in that program. In response to those complaints, Disney has decided to change the DAS program, but those changes will exclude most people with disabilities who need the Service.

Related: Disney Denies Double Amputee DAS Pass, Then Shamed Into Relenting

This week, Walt Disney World announced that effective May 20, it will be switching to a new system for its Disability Access Service. Before this, the DAS program was open to guests who could not wait for extended periods in a conventional queue due to their disability.

However, these loosely defined qualifications led to rampant DAS abuse. In response to that, Disney World has changed the system to accommodate “only those guests who, due to a developmental disability like autism or similar,” are unable to wait in long lines.

Walt Disney World guests who are requesting Disability Access Service are required to meet with a cast member for verification of their disability. Disney will work with Inspire Health Alliance’s health professionals to help Cast Members determine if the guest meets the eligibility requirements for DAS usage.

However, this new system will leave thousands of Walt Disney World guests unable to use the DAS system and force them to wait in long lines despite their disability.

Guests who do not have visible disability but will now have to wait in the standby line at a Disney World attraction took to X (formerly Twitter) to complain about how the new system has left them out. These guests are no longer eligible for the DAS pass and must endure extended waits despite being eligible at every Disney park just yesterday.

Nicole Greensher, who used to be eligible for a DAS pass but no longer is, said on X:

I have decided it is easier to pay financially for my disability and this is what Disney wants me to do in reality. Of course this is wrong and goes against the ADA. But if I want to go to Disney I would rather pay for genie, than to get a DAS Pass, and have a cast member tell me that a girl that looks like me doesn’t look like there could be anything wrong with a disability… because that experience ruined my trip…. As they say cost and worth are two different things… it is easier for me to admit what Disney is doing is wrong, acknowledge to myself that I am going to pay them financially for the “DAS Pass” in the form of buying genie tickets…. in order to avoid the abuse that I have experienced in the past from cast members telling me “a girl that looks like me could not have something wrong.” It is just easier…. or I could take the money and go to Maui which would probably be cheaper.

Her claim that Disney World is in violation of the Americans with Disabilities Act (ADA) could potentially cause legal headaches for the Walt Disney Company and, more importantly, prompt a Federal lawsuit.

With Disney World and the Disneyland Resort soon making these changes to their DAS pass system, it is only a matter of time before the first lawsuit is filed, and the Walt Disney Company will again find itself back in court.

What do you think of Disney World and the Disneyland Resort changing its DAS system? Let us know in the comments.

This post Disney Neglects Disabled Guests’: Guests Fight Back After DAS Cuts appeared first on Disney Fanatic.

About Rick Lye

Rick is an avid Disney fan. He first went to Disney World in 1986 with his parents and has been hooked ever since. Rick is married to another Disney fan and is in the process of turning his two children into fans as well. When he is not creating new Disney adventures, he loves to watch the New York Yankees and hang out with his dog, Buster. In the fall, you will catch him cheering for his beloved NY Giants.

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