Disney Parks Confirms Large-Scale Recall Across Stores and Online Sales

Shopping has long been as central to the Disney experience as rides or parades, particularly at international resorts where exclusive merchandise often drives travel decisions.

That practice has now placed Tokyo Disney Resort at the center of a large-scale recall, one that affects tens of thousands of items sold both inside the parks and through official digital channels.

The issue did not originate with the resort itself, but it has nonetheless forced The Oriental Land Company to take swift action across its retail operation.

According to Yahoo! Japan, Tokyo Disney Resort is recalling nearly 30,000 confectionery products sold at Tokyo Disneyland and Tokyo DisneySea.

The recall impacts 29,363 Pocky items sold at Tokyo Disneyland stores, Tokyo DisneySea stores, Bon Voyage, the Tokyo Disney Resort app, and the resort’s official online outlet, DisneyStore.jp.

Ezaki Glico, the Japanese manufacturer behind the Pocky brand, announced earlier this month that it had identified a production issue affecting several of its products.

The company said a manufacturing error caused some items to develop an unintended flavor, prompting a recall that included Pocky Chocolate and Pocky Extra Fine.

While food recalls typically raise safety alarms, Oriental Land Company has stressed that the issue is not related to contamination or health risks.

“Please note that while the products in question may have a spice-based flavor not normally found in chocolate products, they are safe to consume as is. We sincerely apologize for any inconvenience caused to our guests.”

Guests who purchased the affected items were directed to a special service center application form, outlining the steps required to receive a refund.

“We will arrange for the recalled products to be collected at a later date, and will send you a refund equivalent to the product price. Please note that the personal information provided by guests will not be used for any purpose other than this matter.”

The recall arrives amid a stretch of operational disruptions across Disney parks, underscoring how even well-run resorts remain vulnerable to external factors.

In late November and early December, unusually cold weather forced Walt Disney World to temporarily close its water park, Typhoon Lagoon, a rare occurrence for the Florida resort.

Elsewhere, EPCOT’s Living with the Land: Glimmering Greenhouses experienced an unexpected shutdown, while a traffic accident led to multiple lane closures along Disney Way outside Disneyland Resort.

Historically, Disney parks have dealt with far more dramatic interruptions, including hurricanes, typhoons, oil spills, power outages, and wildlife incidents.

Retail recalls, however, tend to unfold more quietly, despite their reach extending far beyond the park gates.

Tokyo Disney Resort Has Faced Recalls Before

This is not the first time Tokyo Disney Resort has had to pull merchandise from shelves due to product defects.

In November of last year, the resort recalled 4,240 Christmas-themed stainless steel bottles sold at its merchandise locations.

“A problem has occurred with some of the stainless steel bottles sold at merchandise facilities within Tokyo Disney Resort,” the company said at the time. “We deeply apologize to our guests for the inconvenience and concern caused.”

That recall stemmed from a defect in the bottle’s drinking spout, which caused liquid to leak from the opening.