Disney World Updates Official Website to Address Guest Behavior

The Walt Disney World Resort is not alone in terms of theme parks experiencing increased incidents of Guests fighting (both verbally and physically, and among themselves and with Cast Members.)

Several fights have been captured on camera and shared to social media at theme parks across the country over the course of this year, prompting some theme parks to even institute new chaperone policies in an effort to curb the fighting.

Cinderella Castle

Credit: Disney

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At Walt Disney World, (and most private properties) the company has always reserved the right to ask Guests to leave based on individual situations. A recent update to the Resort’s official website seems to indicate that the company is now clearly spelling this policy out by noting that Guests are expected to use courtesy during their visit to the theme parks and hotels.

A new “Courtesy” tab now listed on Disney’s Know Before You Go page reads:

Be the magic you want to see in the world. You must always remember to treat others with respect, kindness and compassion. Those who can’t live up to this simple wish may be asked to leave Walt Disney World Resort.

Disney World Website courtesy message

Screenshot from

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The new Courtesy tab replaces the tab that previously included COVID-19 safety guidance. While the tab did need to be replaced now that all COVID-19 restrictions have been lifted across Walt Disney World, the choice to ask Guests to be courteous during their visit could certainly be an attempt to help improve Guest behavior.

Along with the Courtesy tab, the “Know Before You Go” page details information on theme park reservations, the My Disney Experience app, and Park Hours, as well as a link to the full list of property rules.

group of guests wearing disney merchandise

Credit: Disney

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If you do happen to experience or witness a fight or other less-than-courteous behavior during your Walt Disney World vacation, be sure to alert a Cast Members that they can take care of the situation and ensure that everyone involved is okay.

About Brittany DiCologero

Brittany is a New England-based writer focused on the history of the Walt Disney World Resort. She is the author of "Red, White, and Disney: The Myths and Reality of American History at the Walt Disney World Resort," and "Brittany Earns Her Ears."