Sometimes the Disability Access Service or DAS can be very confusing. Disneyland Resort is launching an updated service. Guests can register for the service and select experiences ahead of time.
Eligible Guests visiting Disneyland Resort on December 20th, 2021, and beyond can pre-register. Guests will be able to register as early as 30 days in advance of their trip but no less than two days before they arrive. Guests can register at Guest Relations in person though during their vacation.
Here’s the updated information on the official Disneyland website:
Accommodating Guests with Disabilities
Disney Parks have an unwavering commitment to providing a welcoming, inclusive environment and accessible experiences for our Guests. As part of this commitment, the Disability Access Service (DAS) is a program offered at the Disneyland Resort theme parks to assist Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability.
Important Pre-Registration and DAS Advance Planning Update
Eligible Guests visiting the parks on or after December 20, 2021 can now pre-register for DAS Advance virtually with a Cast Member, using live video chat. Please note that you may pre-register as soon as 30 days in advance of a park visit, but no less than 2 days before arrival.
During the registration chat, you will be able to work with a Cast Member to book up to 2 one-hour return windows for select experiences—subject to availability—using our new DAS Advance planning option (in addition to the normal benefits of the DAS program). Please note that all park visits must be within 30 to 2 days of the live chat.
Top Things to Know About DAS
DAS is intended for Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability.
DAS doesn’t provide immediate access to experiences, but rather allows Guests to request a return time for a specific experience that is comparable to the current standby wait. This allows the Guest utilizing DAS to experience other attractions in the park instead of physically waiting in the standby line and enter through the Lightning Lane entrance once it’s time to ride.
The Guest who is requesting DAS must be present during registration (in person or live video call) and when redeeming DAS selections at the Disneyland Resort theme parks.
Once registered, DAS is valid for the length of the ticket or up to 60 days, whichever is shorter.
Two exciting new features have been added to the DAS program: (1) the opportunity to pre-register via live video call and use DAS Advance pre-arrival planning and (2) a convenient way to receive DAS return times through the Disneyland mobile app.
How It Currently Works – DAS Return Times in 3 Simple Steps
Step 1: Register
There are 2 ways to register for DAS: (1) pre-arrival via live video chat or (2) on-site at City Hall, Chamber of Commerce or a Guest Information location.
We’ve introduced a new option to pre-register virtually with a Cast Member via live video chat between 2 to 30 days in advance of a park visit. Please note: at this time, live chat will be offered in English only.
If you haven’t pre-registered, you must proceed directly to a Guest Relations location listed above to discuss your needs.
If DAS is provided, you (or a parent/guardian) will participate in a registration process, which requires having a photo taken of the DAS-registered Guest.
DAS is valid for the length of the ticket or up to 60 days, whichever is shorter. Once the service has elapsed or when a new ticket is required, Guests will need to re-register.
Step 2: Request a Return Time
After you’ve registered in person or pre-arrival via video chat, you can request your first return time upon entering a park.
You can book up to 2 one-hour return windows for select experiences using our new DAS Advance planning option between 2 to 30 days prior to a park visit. These selections are in addition to the return times you can request throughout the day of your actual park visit.
On the Day of Your Park Visit
Select a return time right from the Disneyland mobile app (new), or ask a Cast Member at any Guest Relations location to select a return time for you.
The return time will be comparable to the current standby wait.
Please keep in mind that DAS return times are valid until the park closes or an attraction closes for the day. And a party can only hold one active DAS return time at once (not counting DAS Advance ride times).
Interested in Riding Star Wars: Rise of Resistance or WEB SLINGERS: A Spider-Man Attraction?
To experience Star Wars: Rise of Resistance, all Guests are required to join the virtual queue.
To experience WEB SLINGERS: A Spider-Man Attraction, Guests may be required to join the virtual queue. If the virtual queue for WEB SLINGERS: A Spider-Man Attraction is not activated, you may obtain a DAS return time for the attraction. Guests are encouraged to periodically check the Disneyland app on the day of their visit for attraction access status.
When joining the virtual queue is required—once your boarding group is called, see a Cast Member at the attraction entrance for DAS assistance. Note that you may only enter one virtual queue at a time, and the virtual queues are limited and subject to availability.
Step 3: Enjoy the Park
On the day of your visit, have fun exploring other aspects of the park until you can redeem your return time.
After a return time has been redeemed, your party can request another one by using the Disneyland mobile app or returning to a Guest Relations location.
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