Visiting a Disney Park should be nothing short of magical. Whether it’s your first trip or your hundredth, each time is special in its own way. Disney is constantly transforming its Parks, including Disney World, Disneyland, Disneyland Paris, Hong Kong Disneyland, Tokyo Disneyland, and Shanghai Disney Resort. There is always a reason to return for more with new attractions, entertainment, and dining experiences.
With so much to enjoy and sometimes not enough time, there can be room for something no one wants: a bad experience. Disney Parks are not cheap, so you have some skin in the game by attending. Additionally, there are a lot of factors to your day: rides, food, nighttime events, parades, shopping, and plenty more. Surrounded by sometimes large crowds, things may not always go according to plan. So, what do you do when you find yourself having a less-than-magical experience?
It’s unfortunate, but Guest issues happen in the Parks. Oftentimes, they are out of our control and can be due to other Guests. Fights break out, emotions are running high, and Guests can cause others to have an unpleasant day by their actions. More times than not, Cast Members step in and save the day, and everyone’s trip is back to being the best day ever.
If you find yourself in this spot, there are a few things you can do to make your experience better. In fact, you may also improve the experience of other Guests around you by doing any or all of these four things.
4 Things to Do if You’re Having a Bad Experience at Disney
Find the Closest Cast Member
For the most part, Cast Members are always within a few feet of wherever you are. If you see something odd or dangerous happening, alert a Cast Member so they can step in to take proper precautions. We’ve seen Cast Members have to step in many times, and other times have to call for police to attend to the issue. The motto “If you see something, say something” goes a long way.
Head Over to City Hall
In Magic Kingdom, City Hall is the Guest relations area where you can speak about any issues you may be having. If your problem is just looking for useful information to improve your day, get assistance with Genie+ on your My Disney Experience App, or you’re reporting something, they have you covered.
Contact Disney’s Customer Service
While this may be something you do once you’re back at your hotel or even home, it’s a great place to speak with someone about your concerns. Cast Members are there to help you find the best and quickest solution to whatever issues you are facing.
On one Disney trip, my flight back to New York was canceled due to a snowstorm. I was stuck in Disney World for an additional three days without any accommodations. I went to a Cast Member at Disney’s Pop Century to explain my scenario, and within minutes, she was able to place me in a new room and assist with discounted Park tickets for the remainder of my stay. I walked up to the counter in tears and left with happy tears as she resolved my issue so easily and gladly, might I add!
Like my snowstorm story, my experience could have been very different if I had been rude and demanding. At the end of the day, we are all humans with emotions and feelings who deserve to be treated with respect. If you show that respect from the beginning, you can hope to get it in return from a Cast Member assisting you.
Have you ever had a bad experience at Disney?