Guest Left ‘Traumatized’ When Disney’s Tower of Terror Stops Mid-Drop

Have you ever been stuck on a Disney attraction? (No, not slowed down or momentarily delayed, but actually stuck…)

For one Guest who recently dealt with a prolonged stop on the Twilight Zone Tower of Terror attraction at Disney’s Hollywood Studios, the experience could only be summarized as “traumatizing.”


Credit: Disney Tips

RELATED: Family Shuts Down Haunted Mansion at Disney Park

Disney World Guest Megan, or @moolou_ on TikTok, was recently visiting Disney’s Hollywood Studios with her mom when the two decided to hop in line for one of the Resort’s most popular thrill rides, the Twilight Zone Tower of Terror. The attraction takes Guests through the feeling of being immersed in an episode of The Twilight Zone, only this time they are onboard an elevator set to drop through a new dimension.

The ride comes with multiple drop sequences, and having ridden the attraction before, Megan knew something was off when their elevator stopped for a prolonged period of time between drops. Take a look at the video below showing what the ride vehicle was like during the downtime:


Currently stuck on Tower of Terror. ?#disneyworld #towerofterror #ilovethis #fyp

♬ original sound – Megan

RELATED: Stuck on This Disney Attraction? Only the Fire Department Can Help You Evacuate!

Megan later shared a follow-up video that showed how Guests were removed from the attraction. According to her account, the elevator she and her mom were on was brought down to the exit slowly with the lights on, and a Cast Member greeted everyone on board when the doors opened.

The Cast Member confirmed that all of the Guests in her elevator were okay, and mentioned that they would receive some form of recovery for the disruption on the ride when they exit, which Megan later confirmed were Lightning Lane passes. While exiting, Guests could see into an area typically not visible when the lights are dimmed during a normal ride:


They pulled our elevator to this backstage room and gave us some lightening lane passes meanwhile I’m traumatized for life Lmao. We are all okay and happy to be back on ground. It only lasted about 30 minutes!! #towerofterror #towerofhell #disneyworld

♬ original sound – Megan

RELATED: Guests Shut Down Classic EPCOT Attraction

In a later “storytime”-style video, Megan addressed several fans in the comments who had asked for more information. In the video, she notes that everyone in her elevator was okay, and that during the approximate 30 minutes of downtime Cast Members continued to check in and ensure that Guests were alright.

Downtimes can occur at any theme park attraction for several reasons, ranging from actual maintenance issues to Guests leaving ride vehicles and so many more. In the recent incident at Tower of Terror, Megan did note that it seemed to be a maintenance issue with just the elevator they were riding, and that the rest of the attraction seemed to be unaffected.

Disney’s official description of Tower of Terror reads:

Next Stop: The 5th Dimension
Step uneasily inside the infamous Hollywood Tower Hotel and find a dusty lobby frozen in time. Even the subdued hotel staff seems strangely out of another era.

Suddenly a television set springs to life and Rod Serling welcomes you on a journey into the Twilight Zone. He reveals that on a gloomy Halloween night in 1939, some hotel patrons were riding the elevator when a violent storm struck the building… and they were never seen again. The hotel closed down and has stood empty ever since.

About Brittany DiCologero

Brittany is a New England-based writer focused on the history of the Walt Disney World Resort. She is the author of "Red, White, and Disney: The Myths and Reality of American History at the Walt Disney World Resort," and "Brittany Earns Her Ears."