Guest Shares Dining Reservation “Horror Story” at Disney World

You never want to see two words in the same sentence: horror and Disney! Unless, of course, it’s describing the frightful fun at Mickey’s Not-So-Scary Halloween Party!

Disney World is full of magic. With four Parks, two water Parks, Disney BoardWalk, and Disney Springs, there are plenty of things to do. The Parks offer one-of-a-kind attractions along with entertainment and themed dining experiences. Disney BoardWalk and Disney Springs are great places to have a relaxing day at Disney and enjoy shopping, food, and entertainment outside the Parks.

Visiting Walt Disney World can be a big undertaking with the planning that comes along with this kind of vacation. Booking travel, Resorts, Park tickets, and dining reservations can be a job in itself. Of course, everyone wants a great price on their trip but also the best Resort, restaurants, and experiences possible. And rightfully so, with the pretty penny it can cost to visit the Walt Disney World Resort.

Related: Guest Threatens to Never Visit Disney Again After Park Issue

A big part of the planning process is creating your itinerary for a visit. The itinerary doesn’t just include Park reservations. It can include Genie+, Lightning Lane, dining reservations, VIP tours, and outside-of-the-park experiences like renting a boat or minigolf. In creating your itinerary, a lot of pressure can come along with the planning. Many Guests have their favorite Parks, restaurants, and experiences they hope to endure each time they visit. Additionally, as the Parks always open and reimagine new experiences, wanting to book those brand-new options grows in importance, too.

Reservations at Disney World

With the need to book everything in advance, Disney has some rules in place trying to make it fair for all Guests. For dining reservations, Guests are not able to book a dining reservation until they hit their 60-day mark before their trip. This allows all Guests to have an even chance at reserving what it is they want for their trip. Though this is in place, we’ve seen many options fill up quite quickly once that 60-day mark hits. During busy seasons, it can be difficult to get a reservation at popular spots like Cinderella’s Royal Table in Magic Kingdom.

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One Guest shared their “horror story” experience with planning out their dining reservations for their trip. In a very lengthy post on Reddit, the user described the issues they continued to run into while trying to book. Additionally, they contact support in hopes of saving the day for their Disney trip. After speaking with a few different representatives on the helpline, it seems one representative was able to save the day! A snippet of the story shares,

I was expecting this to go the same way the other calls and chats went, but then she said something new:

“I’m going to try disconnecting your resort reservations, and then I want you to try making a reservation.”

She did, and I did, and magically the reservation worked! I was able to book an Ackershus candlelight package! She then reattached my resort reservation and we verified that I would no longer be able to book ADRs once the resort was reattached. Thankfully all our ADRs are complete, but if we need to make one in the future we need to call support and have them detach the resort reservation so we can book the ADR.

The Guest also shared that they were informed that “quick service mobile ordering and purchasing Genie+ should not be a problem.” It seems that once again, Cast Members were able to save the day, even if it took a few tries to get it right. We’ve seen issues with the My Disney Experience app before, but it’s great to hear it was figured out prior to the Guests’ trip starting.

Related: Guest Claims Mickey’s Not-So-Scary Halloween Party Is a Flop

Although the title of their post included their “horror story” with booking, it seems that the horror ended with magic, as Disney always tries to do.

Have you ever had issues with booking reservations before? Let us know your experiences in the comments on Facebook!