The Top Three Complaints About Disney Genie+, Part Two

Disney Genie+ has replaced the free FastPass+ system at Walt Disney World. It costs $15 per person each day that you use it. It’s supposed to be similar to the old MaxPass system at Disneyland, but it hasn’t run nearly as smoothly.

Credit: Disney

With Disney Genie+, you have access to the Lightning Lane. You need to book a Lightning Lane time through the My Disney Experience App. You can hold one Lightning Lane reservation at a time, and once you use that (or two hours have passed) you can book your next. Easy, right?

Related: The Top Three Complaints About Disney Genie+, Part One

After you have purchased Disney Genie+, you can see what the next possible return time is before you book it; or at least that is how it is supposed to work. That’s where the complaint comes in.

Credit: Disney

All too often when someone will book a Lightning Lane, the time that they try to book will not be the time that they end up with. If the time is off by 15 minutes that is understandable, but often the ride window given is several hours later.

Not only can a later return time mess up your plans, the Disney Genie+ system will then not allow you to book another selection for two hours. At the Magic Kingdom there are plenty of selections, and you will most likely be able to book something new in two hours. At the other three Walt Disney World Theme Parks, all Lightning Lane selections could be gone by then.

Related: The Top Three Complaints About Disney Genie+, Part Three

The later selection can also mess up your plans, especially if you have dining plans. While with Lightning Lane you have a window of an hour, the same isn’t true with dining reservations. If you aren’t there near the time, you will lose your spot and you will be charged $10 for each member of your party.

Credit: Disney

Disney Genie+ has helped many Guests to save time, but it isn’t perfect. We hope that learning what some of the problems are will help you to make the right decision for you and your family.

Related: Overwhelming Number of Disney Fans Upset About Disney Genie+

Keep up with all the latest Disney information on Disney Tips and like our Facebook page.

Related: A Disney Genie+ Feature That You Might Be Missing


About Paula K

I grew up in Western Massachusetts. When I was nine my family went to Disneyland and I was hooked. I grew up, attended New England College in Henniker, NH and eventually moved to Virginia. I worked as a disc jockey, married and became a full time mom when our daughter was born. Fast forward several years. In 2010 we moved to Central Florida and my Disney obsession grew. I now work as a freelance writer and spend my spare time in the parks. Under the name Paula Brown I penned the novels Dream Wanderers and The Coffee Cruiser. I also am a co-author of Dining at Walt Disney World: The Definitive Guide. I'm obsessed with Star Wars, so this is a good time to live in Central Florida. I've been a vegetarian for well over a decade, a choice that my daughter eventually made as well. While my husband still hasn't joined us fully he has given up most meats except for seafood. I was relieved to find that vegetarian dining is not difficult at Walt Disney World.