Disney’s theme parks are full of exciting entertainment, character sightings, and delicious food – enough to make lifelong memories for every Guest who enters the magic.
From the new “Beacons of Magic” in Magic Kingdom, EPCOT, Disney’s Hollywood Studios, and Disney’s Animal Kingdom as part of Walt Disney World’s 50th anniversary celebration, to new attractions like Remy’s Ratatouille Adventure and Mickey and Minnie’s Runaway Railway, there’s so much to enjoy at Walt Disney World right now.
But who truly makes all this magic for Guests? Well, Mickey Mouse definitely has some help.
Cast Members at Walt Disney World strive to make every Guest’s vacation the best it can be, and now Disney has updated its My Disney Experience app to help Cast Members get the recognition they deserve.
Some of the best things about working at a Disney theme park or Resort Hotel are the Guest interactions and Guest compliments.
Newly hired Cast Members and Disney College Program participants all attend an employee orientation, known as “Disney Traditions”, at Disney University and are trained in lessons such as “We Create Happiness” and the importance of going “above and beyond”.
And if you ever encounter a Cast Member who makes your trip extra special and goes “above and beyond” for your party, you can give them a Cast Compliment to show your gratitude.
Previously, this was done through visiting a Guest Relations location in Magic Kingdom, EPCOT, Disney’s Hollywood Studios or Disney’s Animal Kingdom, or at Disney Springs.
Nowadays, using technology aids this process. You can send an email to Guest Relations (or still go to a physical Guest Relations location) or send a tweet with #CastCompliment and mention the Cast Member’s name and where you met them, then tag @WDWGuestService.
Now, however, Disney has made the process so much easier!
Beginning today, February 15, it will be easier than ever to recognize the people who make magic for you during your visit, as you can now compliment individual Cast Members – by their first name and hometown – as part of new enhancements to the My Disney Experience app.
According to Disney, since launching with The World’s Most Magical Celebration back in October 2021, the Mobile Cast Compliment feature has already generated more than 25,000 compliments!
The feature, however, was limited and did not allow for individual recognition. Disney Parks Blog explains the change below:
When we first launched the Mobile Cast Compliment feature in the app last year, guests could compliment a group of cast in specific areas. Now, you can send recognition to individual cast members, something we know our guests want.
It’s simple, too. After guests choose a positive sentiment from a drop-down menu, they can enter the cast member’s first name, hometown and date of interaction. So, make sure to spell the cast member’s first name and hometown correctly so the cast member will be alerted, along with their leader, and they can receive their personalized recognition! And if you didn’t catch a name, that’s okay, you can still share a compliment about the location or area where your magic happened!
To access the newly updated Mobile Cast Compliment, search “Cast Compliment” in the My Disney Experience mobile app and compliment away!
With all the high-tech tools at Walt Disney World and Disneyland Resort, including MagicMobile, My Disney Experience, maps, Mobile Orders, wait times, virtual queues and now Disney Genie, Guests have a lot of screen time while in the Parks. Even just keeping your cellphone charged can be an issue with a long day in a theme park.
Let’s hope this new feature of Disney’s digital service brightens up Guests’ experiences of the app!