Disney Guests Have Real ‘Tower of Terror’ Experience Stuck in Elevator

We’ve seen many complaints lately from Guests at both Walt Disney World and Disneyland experiencing dodgy animatronics, broken-down rides, and digital failures.

Popular attractions like Star Wars: Rise of the Resistance in Disney’s Hollywood Studios and Test Track in EPCOT are often reported to break down, with the immersive technology that makes the Star Wars attraction so unique often causing major issues for Guests.

Recently, Disney Guests have also been expressing concern at glitches and issues with the My Disney Experience app and Disney CEO Bob Chapek’s new Disney Genie service.

But what happens when a basic thing breaks at a Disney Resort? Well, that’s exactly what happened to some unlucky Guests at Disneyland Resort in California. 

disneyland California adventure

Credit: Disney Tips

We all love the thrills and eeriness of The Twilight Zone Tower of Terror, but no one expects to have their own personal issues with a Disney elevator.

After a long day adventuring in a Disney Park and amassing thousands of steps, it always feels good to get into your car and put your feet up.

But one group of Guests got trapped on their way to their car in the parking garage at Disneyland Resort in Anaheim, California. TikTok user @arihair26 shared their experience of getting stuck in one of Disney’s elevators, preventing them from going home and resting their feet:

watch till the end to hear the workers offer my mom a mickey sticker? i cant #fyp #disneyland #stuckinanelevator


watch till the end to hear the workers offer my mom a mickey sticker? i cant #fyp #disneyland #stuckinanelevator #foryou #foryoupage

♬ Mad at Disney – Dario D’Aversa

The Disney Guests were apparently stuck in the elevator for over 40 minutes, which for many people would definitely be claustrophobic.

They were in contact with Disney Cast Members throughout the experience, who worked with the fire department to get the doors open. The Guests told Cast Members they tried to press the “front door open” button and nothing happened.

Once the Disney Guests were set free, Cast Members and security guards can be seen waiting for them to exit the elevator.

In a surprise to the group, one of the Cast Members offers the Guests a Mickey Mouse sticker, to which the Guest replies; “I don’t want a Mickey sticker. I was like freaking […] out!”


Credit: Disney Tips

A classic Mickey Mouse sticker seems a small token for spending a good part of an hour trapped in an elevator. It is definitely a testament to Disney’s maintenance teams, however, that they were able to get the Guests out so quickly and communicated with them throughout the experience.

Problems with the running of Disney Park elevators do not typically occur, so hopefully your next vacation at Disneyland or Walt Disney World will be issue-free! (Unless, of course, you’re on The Twilight Zone Tower of Terror!)

The attraction itself has many versions across Disney theme parks, but all feature the terrifying elevator drop.

At Disney’s Hollywood Studios in Florida, the Hollywood Tower Hotel is located in Sunset Boulevard and takes Guests through a spooky preshow in the library to the service elevators.

Guests at Tokyo DisneySea and Walt Disney Studios Park in Disneyland Paris also enjoy different versions of the attraction, while in Disney’s California Adventure, the attraction saw a recent refurbishment into Guardians of the Galaxy – Mission: Breakout! with stars like Chris Pratt and Bradley Cooper reprising their famous MCU roles.


About Melissa Cannioto

Melissa is an author, adventurer, and chatterbox, who has worked at Walt Disney World, Disneyland Paris, and Adventures by Disney! A British native, she has traveled the world seeking new experiences, and now resides in Florida with her husband, an Air Force pilot. Find her children's book at